Questions about Whitelines paper

Why white lines?

Lines on paper support structure for your ideas. White lines give support without distracting your eyes, and makes your writing and drawings stand out.

Is white lines better for me?

The background is tinted in a light grey tone which makes it less tiring for the eye than using a white paper. Dark supporting lines have the same contrast as the pen you write with and that creates a conflict in your brain. Take away the conflict and you’ve helped your brain by eliminating unnecessary distractions.

Does the lines disappear when you copy or scan Whitelines paper?

Yes! If you have a Whitelines Link notebook, you can automatically scan the paper with our Whitelines Link app (free).

See example here

What is the gram weight of the paper?

It varies between products and countries. The standard for the European sized (A-format) products is 80gsm for all soft cover products (WL100-105) and 100gsm for the hard cover products (WL230-233). The standard for the U.S. sized products is 70gsm.

Does the paper bleed-through?

In general, our paper has very little bleed-through but since we have products with 70-100 gsm paper it varies between the products. You can use watercolour, calligraphy etc. on our paper and you can find examples on Whitelines Instagram account.

Questions about Whitelines App

How do I scan the page?

Download the free Whitelines App on Android or iPhone
1. Start the app.
2. Make sure you see the full page in the display.
3. Hold still and let the Whitelines App automatically capture your note.

Please note!
We have made Whitelines App as reduntant as possible to maximize user friendliness. Due to this it has some drawbacks that should be mentioned.
– If a corner code gets written on by a pen it won´t work. (The app search for light areas so the code must be clean, without any dark objects in it.)
– Light colors might disappear, especially within an area. (We are great at eliminating shadows though!)

– The paper can´t be upside down when scanning. (Turned upside down the code appears as another code and will be rejected. Whitelines Link may not be super intelligent but it´s very faithful…)

See short video

The app does not work?

Check the following:

  • That you have a Whitelines Link notebook with the four corner codes.
  • That you scan the paper with the right side up (vertically). You should have the Whitelines logo in the bottom of the page.
  • That you have not written or drawn over any of the corner codes, all four must be visible in the app
  • That your phone is meeting the minimum requirement (Android 5.x and Iphone 4).
  • That you have enough storage capacity on your phone.
  • That lighting is sufficient, you can also try and use the flashlight (click on symbol in app).

Do all Whitelines products work with Whitelines Link app?

Whitelines was founded in 2006, but the Whitelines App was launched in 2012, so there are still products out on the market that are not compatible with the app. Keep an eye out for the Whitelines Link corner codes on the paper to make sure that the product is compatible with Whitelines free app.

Does Whitelines App work with all phones?

The app works with all iPhones from model 4 and above, and most Android phones with Android version 5.x and above.

What apps are compatible with Whitelines Link?

You can share your notes to most apps that support image and PDF files such as One note, Google Drive, Instagram etc. Simply click on the scanned file and click share as image or share as PDF.

Why does the app remove light colored areas?

The app is optimized for note taking and therefore has a feature of removing shadows. A larger coloured area can therefore be mistaken for being a shadow and automatically removed. Light colours that are too close to white will be removed together with the lines.

Can I change the resolution of the scanned image?

The resolution is connected to the quality of the camera on your phone. Higher camera quality result in a higher resolution of the scanned image.

What does the Whitelines App do?

Whitelines App will adjust color tone differences in the paper caused by bad light and shadows. It will also remove any background noise and present your note with a pure white background to enhance the result. Of course, all your fine details from both pens and pencils, will be entirely preserved.

The note will be adjusted sideways and in perspective to adjust images captured from an angle. This means all notes will be displayed as scanned perfectly flat and will always fill the screen.

What file formats does the Whitelines App support?

The app supports PDF and png.

How do I create a stack in the Whitelines Link app (link pages together)?

Click on “Edit”.
Choose notes.
Click on “Stack” at the bottom of the window.
Click on the stack.

See example here. 

How do I unstack my notes?

Click on the stack
Click on the stack again.
Choose “Edit stack”
Choose notes to unstack
Click on “Unstack” at the bottom of the window.

Can I edit lables?

Yes, you can both edit and add labels.

If I buy a new phone, can I retain the information from the Whitelines app at my old phone?

The information is only stored in your phone, and not in the app itself, so you cannot transfer information between two apps or download the app again with your old files.

Can I import images to the app?

The app can only be used to scan a Whitelines Link paper.

The boxes in the bottom of the page, what is that?

The Quick Boxes at the bottom of the Whitelines Link paper is a way to create a shortcut to one or more sharing options. If you tick a Quick Boxes with a pen, the app will find this and act upon it, either by automatically creating an e-mail with the note attached and/or send the note to the Evernote notebook and/or Dropbox folder you have selected under Settings.

At “continue” you are able to change your mind and tick or untick the boxes, no matter what has been marked or not on the paper.

Note! To be able to do this you need to have an Evernote and/or Dropbox account.

Why does my Android tablet work with Whitelines App?

Whitelines App is created for smart phones. Tablets may work but some tablets do not have the requirements needed for the app to work.

Why is the image quality better on iPhone 7 than on iPhone 6?

Higher camera quality results in higher image quality. Just that simple!

It does not work to set up Evernote in my Whitelines app, what can I do?

Unfortunately, Evernote has some issues with their app at the moment (2017-11-15). Errors will be solved in Evernotes coming updates. If there is an error when you first set up the Evernote app, this can be solved by deleting the Evernote App, connecting Whitelines, and then reinstalling Evernote.

I’m signed into Evernote in the Whitelines App, but it’s asking me to select a notebook, how do I choose a notebook?

The notebook must first be created in the Evernote app/ account. Then you can go back into the Whitelines app and select one of your notebooks from Evernote. You might need to restart the app so you can find the notebook you just created.

How do I share my notes with Dropbox or Evernote?

In Settings you can set default Dropbox folder, Evernote notebook and e-mail address for sharing your notes.

Did you not find the answer to your question?
Email us at info@whitelines.se or for problems with the app, email link@whitelines.se